The Department of Defense (DoD), Defense Information Systems Agency (DISA), Infrastructure Line of Business (HaC J9, HC33), has a continuing requirement for Enterprise Storage Solutions IV (ESS IV) Capacity Services.

DISA is a provider of Information Technology (IT) solutions for the Department of Defense (DoD). DISA DoD customers require storage for a variety of applications. DISA’s mission requires cost effective storage capacity available for rapid deployment at capabilities at DISA-owned and other approved storage locations.

DISA is required by the DoD to enhance communications effectiveness through improved interoperability. The Assistant Secretary of Defense for Networks and Information Integration (ASD/NII) has articulated a vision for transforming the information environment in the DoD. This vision requires a change from the centralized thinking and planning currently reflected in the Task, Process, Exploit, Disseminate (TPED) paradigm, to an edge-centered Task, Post, Process, Use (TPPU) approach to information sharing and availability. The DOD has shifted to platform-independent, web-enabled, Net-Centric services requiring a diverse storage environment that meets the requirements of the end users, and is highly available, secure, and reliable.

• The service provider shall deliver a reliable, responsive, secure, and cost-effective storage infrastructure, with related services and equipment for both DISA and DISA-approved locations in the continental United States (CONUS) and outside of the continental United States (OCONUS). The optimal solution should result in a dynamically scalable storage capability utilizing an on-demand service approach for new equipment that can readily adjust to both increases and decreases in storage requirements and is priced on a utility (as used) basis for storage hardware. The requirement is for the acquisition of storage services that include hardware and software, equipment including cabinets/racks/cabling/cable management/PDUs, hardware maintenance, operating system software, and any other software required for the Contractor solution to operate, and services to support the storage infrastructure associated with this contract. This solution affords DISA flexibility and the total scope of required services to meet the requirements of security, availability, scalability, and modernization of the storage infrastructure.
• The Service provider must bundle essential managed services to support the successful deployment and ongoing operation of provided solutions. These services should be focused on monitoring, incident response and software change management. Change management will typically be performed quarterly. The Contractor solution shall follow DISA Security Technical Implementation Guides (STIGs).
• The bundled Managed Services include but are not limited to the following major elements:
  • Perform startup and shutdown
  • Monitoring, Incident Response and Problem Management
  • Patch/Change Management
  • Capacity Planning and Reporting
• Managed Services will adapt services and deployment as appropriate for the SIPR network.
  • Exclusions:
    • DISA will be responsible for Database Administration, Application Administration, and backup/recovery including media if required.
    • DISA will also be responsible for ordering additional capacity if required.
    • Formal software training as necessary
    •  Migration Services
• The Government will maintain day-to-day operational control of the storage environment and complete oversight responsibility. This operational control includes the installation of all software updates after the initial delivery. All operating system software, and all other software required for the Contractor solution to operate, including software maintenance and licensing shall be included under this contract. It is expected that the service provider will share operational responsibility with the Government as a capacity services provider performs in the commercial marketplace. DISA will maintain governance over the totality of the storage environment.