FHA Resource Cente

The Department of Housing and Urban Development has a requirement for the FHA Resource Center.

Solicitation Summary

The Department of Housing and Urban Development has a requirement for the FHA Resource Center.

Solicitation in a Nutshell

Item

Details
Agency Department of Housing and Urban Development
Solicitation Number APPHU2025080
Status Pre-RFP
Solicitation Date 11/2024 (Estimate)
Award Date 05/2025 (Estimate)
Contract Ceiling Value $140,000,000
Competition Type  Full and Open / Unrestricted
Type of Award  Task / Delivery Order
Primary Requirement Professional Services
Duration 12 month(s) base plus 4 x 12 month(s) option(s)
Contract Type TBD
No. of Expected Awards N/A
NAICS Code(s):
561422

Telemarketing Bureaus and Other Contact Centers
Size Standard: $25.5 million annual receipts
Place of Performance:
  • United States
Opportunity Website: https://sam.gov/opp/59dbc2c981a84895a51e8188e6fb5ac1/view

Background

The Federal Housing Administrations (FHA) Office of Single Family Housing (Single Family), a part of the Department of Housing and Urban Development (HUD), provides guidance and assistance to the public and industry groups in all aspects of the FHA mortgage insurance process. FHA utilizes a contracted omnichannel contact center to provide information to industry and consumer clients. The FHARC is an omnichannel contact center initially implemented in 2007 as the primary point of contact for all public inquiries related to FHA-insured financing. Over time, it has become a critical piece of the Single Family client management infrastructure and has significantly improved the quality and consistency of information delivered to FHA clients. The FHA Resource Center provides a suite of offerings to help agencies manage and enhance their customer contacts where they need assistance the most. At the U.S. Department of Housing and Urban Development (HUD/FHA), the FHA Resource Center Contact Center has continually advanced to provide a future state contact center modernization and optimization strategy. HUD/FHA has leveraged contact center best practices to identify pain points and opportunities for optimization, including self-service tools, emerging technologies, internal business processes and systems to manage day-to-day performance, acquisition solutions, and customer experience.

Requirements

  • A Contractor shall provide, manage, and maintain an enterprise-wide, omnichannel, frontdoor contact center with an ecosystem of supporting infrastructure, technology, and organizational management that provides internal and external customers with timely, accurate, and consistent services leveraging best practices and best in class and emerging technologies

The FHA Resource Center Support Services shall include the following:

  • Project Management
  • FHA Resource Center
  • Contact Center Technical Requirements
  • Support, and Privacy Requirements

How can GDIC Help?

As a consulting firm that specializes in helping companies prepare winning proposals for government contracts, GDIC can provide a wide range of services to help offerors prepare their C2E proposal, including capture management, proposal writing, proposal management, and proposal review. GDIC can also provide training and support to help offerors understand the technical and administrative requirements outlined in the solicitation, and can provide guidance on how to structure the proposal to maximize its chances of success.

Our business development and proposal professionals have several decades of experience and expertise in construction proposals and contracts for government. By working with GDIC, offerors can increase their chances of winning the C2E contract and can position themselves for long-term success in the federal marketplace.

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