Nextgen Passport Printers

The Department of State’s Office of Consular Systems and Technology (CA/CST) has a requirement for NextGen Passport Personalization Printers.

Solicitation Summary

The Department of State’s Office of Consular Systems and Technology (CA/CST) has a requirement for NextGen Passport Personalization Printers.

Solicitation in a Nutshell

Item

Details
Agency Department of State’s Office of Consular Systems and Technology (CA/CST)
Solicitation Number 19AQMM24R0113
Status Post-RFP
Solicitation Date 07/08/2024
Award Date 09/2025 (Estimate)
Contract Ceiling Value $96,835,000
Competition Type  Small Bus Set-Aside
Type of Award  IDIQ – Agency Specific
Primary Requirement  Professional Services
Duration  1 year(s) base plus 4 x 1 year(s) option(s)
Contract Type  Firm Fixed Price,Indefinite Delivery Indefinite Quantity,Time and Materials
No. of Expected Awards N/A
NAICS Code(s):
541519

Other Computer Related Services
Size Standard: $34.0 million annual receipts except 150 Employees for Information Technology Value Added Resellers
Place of Performance:
  • United States
Opportunity Website: https://sam.gov/opp/b8c965e339cd460f956dd8e58bd43809/view

Background

The mission of the U.S. Department of State (DOS or State Department) is to shape and sustain a peaceful, prosperous, just, and democratic world and foster conditions for stability and progress for the benefit of the American people and people everywhere. The Department’s Bureau of Consular Affairs (CA) is charged with protecting and assisting United States (U.S.) citizens abroad, issuing passports to U.S. citizens, and issuing immigrant and non-immigrant visas to foreign nationals according to the laws of the U.S. Government.

The Office of Consular Systems and Technology (CST) is tasked with providing CA’s mission critical information technology (IT) resources to support 300+ Consular locations including approximately 230 overseas posts, 29 domestic Passport agencies, 2 domestic Visa processing

centers, and an array of information, book/card print, passport centers, DOS annexes, and Contractor sites. CST supports approximately 10,000 worldwide clients, to include 1,200 CA customers at various locations in the National Capitol Region (NCR).

Within CA/CST, the Service Delivery & Outreach Division (CA/CST/SDO) provides training, deployment, and communication services to all domestic and overseas consular operations, including passport agencies and visa centers which implement cross-cutting functions that have an enterprise-wide impact. The division is organized into two branches: the Deployment Branch and the Training Branch, and two teams: the Special Assistant Team and the Communications Team.

Requirements

The contractor shall install and provide support for laser engraving Personalization Printers at Domestic Passport Sites, of which the Office of Consular Systems and Technology (CA/CST) and Passport Services Directorate of the Bureau of Consular Affairs (CA/PPT) may designate additional sites to meet public issuance demand during the contract period. The contractor shall provide printers that integrate into existing DOS technology environments based on an Interface Control Document (ICD).  All Personalization Printers shall incorporate full compatibility with the ICD.

The Contractor shall provide and support the CA/CST NextGen Passport Personalization Printers at all Domestic Passport Sites (27 domestic passport Agencies, two domestic Passport Centers, and other domestic support sites as required), Personalization Printer consumables, Transition in with installation and setup of new printers at DOS Domestic Passport Sites, Printer integration with computerized passport issuance system, Training, Operational availability, Maintenance control and warranty (including replacement parts), and Transition Out/Disposal of Printers.

  • The scope will include the following services:
    • Program Management and Support Services
    • Transition Support
    • Consumable Materials
    • Warranty
    • Support Services at Passport Site Locations
    • Support Site Location for Labs
    • Enhancement Software
    • Relocation for Agency Moves (Low Capacity)
  • The scope will include the following optional services:
    • Optional Consulting Services
    • Personalization Printers
    • Shipping with or without storage
    • Installation, Integration and Training
    • Support Site Locations for Warehouse and Security Augmentation
    • Relocation for Agency Moves (Hight Capacity)
    • Decommission of Printers

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