The Department of Veterans Affairs, Network Contracting Office (NCO) 10, has a requirement for a contractor to provide uniformed Security Services for the Cleveland VA Medical Center Fisher House Location.

The Department of Justice has determined that premises owned or leased by the Department of Veterans Affairs (VA) are under the law enforcement jurisdiction of VA as that phrase issued in 38 U.S.C. Section 218. This determination rests upon the proviso that VA is the leaseholder/owner of the space coupled with possession and control of the space. Security & Law Enforcement Circular Letter 07-91-1 authorizes security services obtained by contract when VA police officer positions are unavailable. Contract security guards utilized by VA shall exercise any authority vested in them within the limits of their licensing. This exercise of authority does not include authorization to possess or bear firearms or less than lethal force alternatives in VA leased/owned space. Furthermore, the Cleveland VA has 18 other satellite facilities that all have security services. Our goal is to provide the Fisher House with security services consistent with existing services already provided at our facilities. Accordingly, this statement of work will prescribe our security needs and expectations.

• The contractor shall furnish all personnel with equipment and supplies, uniforms, training and management
• The contractor shall provide contract employees that are licensed, trained, certified, and qualified according to federal and state regulations. The unarmed security guard service shall satisfy all terms and conditions.
• The contractor shall provide Security, Safety, and Miscellaneous services at the Fisher House as directed by the Fisher House Administrative Officer. Required services shall include but are not limited to the following:
  • Entrance Control Post: Operate and enforce a system of personnel identification.
  • Roving Patrol Posts: Conduct patrols in accordance with established routes and schedules.
  • Traffic Control: Direct traffic (vehicle and pedestrian) when needed and control parking.
  • Security and Fire Systems: Monitor and operate building fire alarm, video surveillance, and intrusion/panic alarm detection systems and other protection devices or building equipment.
  • Building rules and regulations: Observe building occupants and visitors for compliance with posted rules and regulations. Monitor surveillance cameras if applicable.
  • Maintain security and order within the areas of assignment.
  • Deescalate disruptive persons and redirects them appropriately.
  • Defend and protect employees, patients, and visitors of the facility when appropriate and reasonable to do so.
  • At all times project an image of “professional security” and courtesy in both appearance and demeanor.
  • Report daily, in accordance with standard operating procedures, potentially hazardous conditions and items in need of repair, including inoperative lights, leaky faucets, toilet stoppages, broken or slippery floor surfaces, etc.
  • Additional Duties: Turn off unnecessary lights, check safes and locking repositories and cabinets, open and secure doors and gates, etc.
  • Prepare required reports as instructed. Perform routine clerical duties associated with position.
  • Perform other functions as needed in the event of situation or occurrences such as civil disturbances or other criminal acts adversely affecting the security and safety of the Government, its employees, property and the general public lawfully on buildings or grounds under the control of the Government.
  • Provide lay assistance and obtain professional assistance in accordance with procedures in the event of injury or illness to Government employees or others while in the building or grounds.
  • Provide monthly testing of building intrusion alarm, motion detector and panic/duress alarm system, and provide documentation to the Fisher House Administrative Officer.
  • Perform routine safety and security inspections of the Fisher House buildings and grounds and conduct accident reports and document findings to the Fisher House Administrative Officer.
  • Monitor daily and test monthly all emergency exit signs and lighting. Document findings and inform the Fisher
  • House Administrative Officer of detective equipment.
  • Assist in conducting fire and disaster drills as directed by Fisher House Administrative Officer.
  • Unlock and lock the facility as directed by the Fisher House Administrative Officer.
• Contractor shall provide backup guard service during periods of vacation or sick leave. Back-up guards shall have all training and background checks required of the regularly-scheduled guard.