The Department of Homeland Security, Customs and Border Protection (CBP), Office of Information Technology (OIT), Office of Field Operations (OFO), and Office of Trade (OT) has a continuing requirement for enterprise business management support services.

The mission of the Office of Information and Technology (OIT), within U.S. Customs and Border Protection (CBP), is to deliver high-quality information technologies and services to CBP, other government agencies, the travelling public, and the international trade community in support of the agency’s activities to secure the border and facilitate trade and travel. OIT manages CBP’s technology infrastructure and information and technology (I&T) operations to enable CBP mission readiness and improve the ability of all employees, including officers and agents in the field, to be proactive and responsive to new threats. OIT provides Department of Homeland Security (DHS) and CBP with 24/7/365 secure, stable, and high-performance information and technology. OIT enables the timely exchange of data and communications for more than 60,000 employees, 185,000 trade users, thousands of external law enforcement trusted partners, and tens of millions of individual travelers. The Assistant Commissioner (AC) of OIT serves as the CBP Chief Information Officer (CIO). The AC is supported by Infrastructure and Support Services (ISS) and Software Applications and Services
(SAS), each of which are led by a Deputy Assistant Commissioner. This structure provides execution and oversight over the full scope of infrastructure responsibilities while encouraging a unified approach to enterprise solutions that serve the CBP mission and Trusted Partners.

These two organizations are supported by Cybersecurity, Governance, and Technology organizations to ensure all OIT solutions are secure, standardized, compliant, efficient, and sustainable. OIT must balance the daily challenges of delivering consistent access to secure data with the longer-term development of game-changing technologies that address CBP’s needs in real time, while managing budget, risk, acquisition, and workforce considerations.

The OIT Directorates are responsible for enabling the OIT leadership to execute a comprehensive IT strategy supported by a planning, analysis and evaluation capability which enables data driven decision making and the execution of cost effective, flexible business management processes. OIT facilitates the efficiency and effectiveness of a growing mobile workforce and operate and maintain a reliable, adaptive, and secure platform of operations that support the delivery of mission critical systems to CBP end users. Finally, OIT is also responsible for the CBP Chief Information Officer (CIO) functions, including management, budget, and planning reviews impacting information technology programs.

• The contractor shall support CBP requirements owners in a wide range of enterprise business management and business disciplines required by Office of Information and Technology (OIT) and Office of Trade (OT) and other CBP offices as needed in achieving their mission.The scope of this BPA encompasses contractor support to provide the following services: The scope of this BPA encompasses contractor support to provide the following services:
  • Portfolio, Program and Project Management
    • Portfolio, Program and Project Management
    • Financial Management Support
    • Risk Management Support
    • Requirements Management
    • Program and Project Planning
    • Planning Analysis and Evaluation
    • Performance Monitoring
    • Entering program related information in CBP’s management software tools
    • Independent Validation and Verification (IV&V); including Assessment and Authorization (A&A)
  • Strategic Planning and Innovation
  • Customer Service Support, Engagement Management, Knowledge Management, and Communication Support
  • Border Security Capability Analysis and Support
  • Enterprise Architecture Management and Implementation
  • Enterprise IT Service Management Implementation
  • Enterprise Governance
  • Business Intelligence
  • Workforce Transformation Support