The Department of the Air Force, U.S. Air Forces in Europe – Air Forces Africa, 3rd Air Force and 17th Expeditionary Air Force, 48th Fighter Wing, 48th Mission Support Group, 48th Civil Engineer Squadron has a continuing requirement for United Kingdom-wide custodial/janitorial contractor support services.

The U.S. Air Force has historically fulfilled its custodial/janitorial services needs through Firm-Fixed price contracts with additional option years. Currently the U.S. Air Force fulfills custodial/janitorial services needs in the United Kingdom, through contract FA5587-22-D-0002, managed under 48th Contracting Squadron, RAF Lakenheath, awarded on 21 October 2021 to Compass Contract Services (U.K.) Limited, for a period of performance of five (5) base years, three (3) option years, and a possible six (6) month performance period extension. The resultant award from the anticipated solicitation/tender, subject to sources sought, shall continue to fulfill the required custodial/janitorial services, and reflect the same overall time of period of performance of existing contract.

• Provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at United States Visiting Forces (USVF) or Royal Air Force (RAF) bases in the United Kingdom (UK), in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance
• Facility Cleaning Services
  • Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.)
    • Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.
  • Carpeted Floors
    • Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient commercial grade vacuum cleaners with HEPA filtration that offers high airflow for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.
  • Stairways/Elevators/accessible Lifts
    • All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 6 ft. height from stair tread level, to provide or maintain a clean, uniform appearance. Elevators cleaning shall including all light fixtures, vents, doors, door tracks, buttons, walls, hand rails, guide tracks, floors, and floor guide tracks
  • Clean Floor (Walk-Off) Mats
    • Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.
  • Trash Collection/Removal (Centralized Locations).
    • Reserved
• Restrooms/Locker Rooms Cleaning Services:
  • Clean and Disinfect
    • All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 6 ft. of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. The contractor shall post the cleaning schedule at each restroom door and update them as necessary.  At the minimum, the schedule shall include the day(s) of the cleaning would take place.
  • Restroom Floor Care.
    • All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.
  • Stock Restroom Supplies.
    • Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.
  • Drinking Fountains
    • Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.
  • Restroom Trash Removal
    • All trash containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.
• Periodic Cleaning Services
  • Periodic Hard Floor Maintenance.
    • Hard floors to include restroom floors shall receive periodic hard floor maintenance as specified in Appendix A. Hard floors shall be cleaned, scrubbed, sealed, polished/burnished, waxed, or deep scrubbed and recoated, as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.
  • Periodic Carpet Restorative Cleaning.
    • Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.
  • Dusting.
    • (For Category 4 Facilities Only)  Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter.  High dusting includes surfaces above 6 feet up to 10 feet.  Surfaces could include items such as tables, shelves, bookcases, storage lockers, moldings, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.
• Special Cleaning Requirements
  • The contractor shall accomplish all cleaning tasks as appropriate for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center, and PAX Terminals) identified in Appendices A and B.  Minimum cleaning frequencies are established in Appendix A, AF Common Output Level Standards.
  • Child Development Center (CDC).
    • Designated CDC facilities shall be maintained in accordance with AFI34-144 Child and Youth Programs, summarized below and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning 06.30am – 18.00pm. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.
  • Special Clearance Requirements; Child Development Center and Youth Center.
    • Backgrounds & Criminal History Check
      • In accordance with DoDI 1402.05, “Criminal History Background Checks on Individuals in Child Care Services,”, a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Services Squadron Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.
        • An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR), Security Forces, Family Advocacy Program, and Office of Special Investigations of the Defense Central Index of Investigations (DCII) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.05, E.6.1.2) (AFI 34-144, 10.7.8)
        • A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed Tier 1 is not on file. (DODI 1402.05, E.6.1.2) (AFI 34-144, 10.7.13)
        • Initiate a Federal Bureau of Investigation fingerprint check for all contractors.
        • Initiate Child Care Tier 1 investigation on contractors prior to working with children/youth.  Child care components for Child Care Tier 1 investigations include a State Criminal History Records Checks of current and former states of residence and employment. (AFI 34-144, 10.7.11)
        • Installation Security Office will not presume individuals are suitable for working alone with children or youth merely because an investigation has not been completed. (T-0). Follow up every 5 working days for Installation Records Checks. Check on the Child Care Tier 1 no later than 60 days after submission and every 30 days after. If no response from the State(s) is received within 60 days, suitability determination based upon the Tier 1 report may be made. (AFI 34-144, 10.7.15)
        • Conduct installation records, Federal Bureau of Investigation fingerprint and State Criminal History Record checks every five years for contractors. (AFI 34-144, 10.12.2)
        • All contract workers shall sign a statement (DD Form 2981, Basic Criminal History and Statement of Admission) indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-144, 10.7.3)  This statement must be updated annually or earlier if the contract worker is arrested or convicted of any crime involving children, drugs, or alcohol.
  • Criminal Background History Check Procedures.
    • Potential contract employees shall report to the Services Squadron Security Monitor to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the UK/US RAF Bases Security Forces Squadron located in building specified by the local base security manager, The Security Monitor shall initiate an Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Centers. The Security Monitor shall also initiate a Child Care Tier 1 national background check, which encompasses a State Criminal History Repository (SCHR) Check on each contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on UK/US RAF Bases with an unfavorable or derogatory Child Care Tier 1 report.
    • Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.
    • Child Care Tier 1. A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the Child Care Tier 1 provided the employee is working within sight of an individual who has successfully completed a background check.
    • Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC or youth center.
    • Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.
    • Required Training
      • All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-144, 11.16.1) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training.
    • Immunizations.
      • All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFI 48-110_IP/, Immunization and Chemoprophylaxis for the Prevention of Infectious Diseases, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. This includes the annual flu vaccine. The Contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense.
        • Mumps
        • Measles
        • Rubella
        • Tetanus
        • Diphtheria
        • Polio
        • Hepatitis B
        • Varicella
        • Tuberculosis Skin Test
        • Influenza
  • Required Documentation.
    • The Contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.1.1 through 1.1.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.
  • Cleaning Requirements Child Development Center.
    • Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.
    • Disinfecting, Cleaning and Sanitizing Solutions.
      • The Contractor shall store cleaning solutions in a non-brand name container and clearly labeled. The solution shall be kept out of children’s reach at all times.
      • Cleaning Solution: Use of soap and water to remove visibly soiled areas.
      • Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label.
      • Examples:
        • Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.
        • Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers. – Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.
        • Commercial Disinfectants follow manufacturer’s instructions.
      • Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.
        • Examples:
          • Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.
          • Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.
    • Cleaning Products Approval.
      • The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water or other disinfectant solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers.
    • Cleaning Equipment/Materials.
      • Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.
    • Clean/Sanitize Tables, Chairs, and Highchairs.
      • The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs as detailed within in Appendix A, AF Common Levels of Service Standards.
    • Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls.
      • The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.
    • Sweeping/Mopping Non-Carpeted Floors.
      • The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.
    • Other Non-Carpeted Floors.
      • All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water or disinfectant solution as detailed within the Appendix A, AF Common Levels of Service Standards.
    • Clean/Sanitize Children’s Toilets and Fixtures.
      • Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water or disinfectant solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.
    • Sweep/Mop Children’s Bathroom Floors.
      • The Contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water or disinfectant solution.
    • Non-carpeted floor maintenance.
      • The Contractor shall provide all periodic floor care maintenance services in accordance with the Appendix A for all non-carpeted floors where applicable. These tasks shall occur after operating hours. The Contractor shall remove all movable furniture prior to maintenance and return to the original or proper location when complete.
    • Vacuum.
      • The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.
    • Carpet Maintenance.
      • The Contractor shall steam clean or similar extraction method all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.
    • Empty Trash Cans and Diaper Pails.
      • The Contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.
    • Clean/Sanitize Trash Container and Diaper Pail.
      • The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution or other approved disinfectants/sanitizers.
    • Stock Restroom.
      • The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out before the next scheduled cleaning. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.
    • Dusting.
      • Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, moldings, hand rails, pictures, clocks, window blinds, ceiling fans, etc.
    • Windows/Interior Glass.
      • All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.
    • Clean Drinking Fountains.
      • Clean drinking fountains with sanitizing solution once daily.
    • Clean Door Knobs.
      • Clean door knobs with sanitizing solution once daily.
    • Special Requirements (And Level 4 Cleaning).
      • The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix A, AF Common Levels of Service Standards.
• Contractor Provided Equipment and Supplies.
  • Contractor-Furnished Equipment/Vehicles.
    • The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.
    • All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.
    • The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.
  • Contractor Furnished Restroom Supplies.
    • Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle. Toilet Tissue: Two-ply. Paper Towels: Bi-Fold, Tri-Fold, Dispenser type. Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational. Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.
  • Miscellaneous Requirements
    • Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements.
    • Report fire hazards, conditions, and items in need of repair to the COR.
    • Turn in lost and found articles to the COR.
    • Notify COR when unauthorized or suspicious persons are seen on the premises.
    • Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.
    • The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present, and remove once dry and safe for facility occupants to use.
• Emergency Cleaning/COVID-19
  • The contractor shall follow the latest Cleaning and Disinfection Recommendation for COVID-19 from the Centers for Disease Control and Prevention (CDC). Cleaning & Disinfection must be completed within 24 hours upon issue of the work order by the CO or COR. The contractor shall notify the CO/COR once cleaning is completed to allow occupants back into the facilities. Latest CDC guidance can be found via https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html.
  • Facility Daily Cleaning
    • The contractor shall disinfect “high-touch surfaces” twice a day during the facility’s business hours. The number of facilities and these “high touch surfaces” are provided in the table below.  The contractor shall follow CDC guidance for PPE, cleaning method, and consumable products to accomplish these tasks.  The contractor shall provide the cleaning schedule to the COR to display the approximate cleaning time at each facility.