The Department of Homeland Security, Customs and Border Protection, Office of Air and Marine Operations has a continuing requirement for C4I Systems Maintenance Support and Enhanced Services.

• The mission of U.S. Customs and Border Protection (CBP), Air and Marine Operations (AMO) / Air and Marine Operations Center (AMOC) is to protect the American people and the nation’s critical infrastructure through the coordinated use of integrated air and marine forces to detect, interdict and prevent acts of terrorism and the unlawful movement of people, illegal drugs and other contraband toward or across the borders of the United States.
• The AMOSS and ISR Systems provides surveillance data which supports the DHS/CBP/AMO/AMOC mission. AMOSS Data sources include, but are not limited to Global Positioning System(s) (GPS), datasets from various sensors to include plot data, video, track data, and air/marine movement data. AMOSS extends both nationally and internationally with locations in Mexico supporting Mexico Naval Secretariat (SEMAR), Secretariat of National Defense (SEDENA)/Integrated Air Surveillance System (SIVA), Federal Police (PF).
• Additional international support is planned and expected to extend into Canada. ISR Systems data includes data feeds generated from Intelligence Surveillance Reconnaissance Systems (ISR).
• ISR consists of interconnected software utilities and computer systems providing CBP with the network to allow mission support data to be shared between CBP analysts, field operations and operational decision makers.
• ISR provides the network for sharing data between systems onboard Unmanned Aircraft Systems (UAS), Ground Control Station (GCS), CBP manned aircraft, the operations centers and the Office of Intelligence (OI) Processing, Exploitation, and Dissemination (PED) Cells.
• ISR operates out of the CBP Air and Marine Operations Center (AMOC), located in Riverside, CA. AMO also provides AMOSS source code and limited support to the Federal Aviation Administration in support of the ADS-B Deviation Authorization Preflight Tool (ADAPT) program.

The contractor shall provide technical and professional administration, management, supervision, labor, and engineering capabilities to support C4I. The contractor shall have the capability to staff and address the following tasking:

• Project Management: Ability to manage, control, and maintain required staffing to support all tasking associated with C4I. Availability to coordinate and collaborate with government staff and counterparts.
• Telecommunications: Expertise in various means of telecommunications i.e. UHF/VHF Radio controls and systems, Telephone systems digital/analog, Communication Panels, Video Teleconferencing, Wireless Comm, Radio/Landline recording systems, Conference bridges, PA systems, Fiber transport systems, Various office type IT and Communication equipment.
• Maintenance: Systems administrative and electronic technician level support 24/7 for all C4I and support equipment and systems.
• Technical Documentation and Library Maintenance: Ability to maintain current all AMOSS and ISR Systems related data, publications, and manuals.
• Logistical Support: Ability to maintain and track all government assets associated with the C4I, and AMOC IT assets.
• Configuration Management: Ability to maintain IT and Communications systems in an approved configuration state. Administrative capability to monitor track change requests initiation through completion.
• Expansion and Reconfiguration: Expertise and ability to expand upon or reconfigure as needed for the AMOSS and ISR Systems providing expanded capabilities, support new technologies, address new and compelling requirements, or equipment moves and upgrades.
• Engineering and Integration Support: Provide expertise to address new design requirements, implementation of new technologies, assess capabilities of new products or systems, and integration of changes into the AMOSS and ISR Systems.
• Enterprise Architecture: Ability to ensure designs conform to DHS/CBP Enterprise Architecture, Technical Reference Models, and all applicable DHS/CBP policies and guidelines.
• Cybersecurity Engineering: Experience and capability hardening system architecture to Security Technical Implementation Guide (STIG) and National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) security controls in on-premises and commercial cloud environments.
• Web Development: Contractor capability to maintain and develop both internal and public-facing web platforms.
• Database administration: Contractor capability to develop and maintain structured and non-structured databases, including extensive knowledge in securing, managing and maintaining Oracle databases.
• Test Facility Support: Contractor capability to test and evaluate software and hardware changes. May require offsite testing at contractor owned facilities as space is limited at the AMOC.
• Support KU dish satellite operations by partnering with a licensed FCC operator