CMS Marketplace Service Desk Support

Pre-RFP for Marketplace Service Desk (MSD) support for CMS under a Small Business set-aside.

Solicitation Summary

The Department of Health and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS) has a requirement to provide Marketplace Service Desk (MSD) support.

Solicitation in a Nutshell

Item

Details
Agency Department of Health and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS)
Solicitation Number RFI1785624
Status Pre-RFP
Solicitation Date 09/2026 (Estimate)
Award Date 08/2027 (Estimate)
Contract Ceiling Value $47,218,000
Contract Vehicle GSA CONSOLIDATED MULTIPLE AWARD SCHEDULE
Competition Type  Small Bus Set-Aside
Type of Award  Task / Delivery Order
Primary Requirement  Information Technology
Duration  1 year(s) base plus 4 x 1 year(s) option(s)
Contract Type  Firm Fixed Price
No. of Expected Awards N/A
NAICS Code(s):
541512

Computer Systems Design Services
Size Standard: $34 million annual receipts
Place of Performance:
  • United States
Opportunity Website: https://www.ebuy.gsa.gov/ebuy/

Background

The Marketplace Service Desk (MSD) program represents a comprehensive service delivery framework designed to support the Centers for Medicare & Medicaid Services’ Center for Consumer Information and Insurance Oversight (CCIIO) operations. The program encompasses three primary tasks that work synergistically to deliver high-quality technical support, robust reporting capabilities, and strategic program management. The MSD Contractor must have experience processing at least 120,000 tickets annually as well as be able to respond to at least 2 surges throughout the year.

Requirements

  • Marketplace Service Desk (MSD) support

How can GDIC Help?

As a consulting firm that specializes in helping companies prepare winning proposals for government contracts, GDIC can provide a wide range of services to help offerors prepare their proposal, including capture management, proposal writing, proposal management, and proposal review. GDIC can also provide training and support to help offerors understand the technical and administrative requirements outlined in the solicitation, and can provide guidance on how to structure the proposal to maximize its chances of success.

Our business development and proposal professionals have several decades of experience and expertise in proposals and contracts for government. By working with GDIC, offerors can increase their chances of winning contracts and can position themselves for long-term success in the federal marketplace.

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