DCH Integration Platform Maintenance Operations

DCH may procure services for Integration Platform Maintenance and operations supporting Georgia Department of Community Health systems.

Solicitation Summary

The Georgia Department of Community Health (DCH) may have a requirement for Integration Platform (IP) Maintenance and Operations.

Solicitation in a Nutshell

Item

Details

Agency Georgia Department of Community Health (DCH)
Solicitation Number  41900 DCH0000128
Status Pre-RFP
Solicitation Date 02/2027 (Estimate)
Award Date 05/2027 (Estimate)
Contract Ceiling Value $33,460,000
Competition Type N/A
Type of Award N/A
Primary Requirement  IT Services
Duration TBD
Contract Type TBD
No. of Expected Awards N/A
NAICS Code(s):
236220

Commercial and Institutional Building Construction
Size Standard: $45.0 million annual receipts

Place of Performance:
  • Georgia, United States (Primary)
Opportunity Website: http://ssl.doas.state.ga.us/PRSapp/PR_index.jsp

Background

This information was taken from the Request for Information (RFI) document and may be updated upon the release of a formal solicitation.

This electronic Request for Information (“eRFI”) is being issued to solicit information from interested suppliers with respect to Integration Platform Maintenance and Operations for the Department of Community Health (hereinafter, “the State Entity”) as further described in this eRFI.  The State Entity will use the information generated by this eRFI in conjunction with other information available to the State Entity to determine the solution that is in the best interests of the State Entity to fulfill this need.

In 2016, the Centers for Medicare & Medicaid Services (CMS) issued regulations representing a fundamental change in the way states procure, implement, and certify a Medicaid Management Information System (MMIS). The new modular approach championed by CMS involves packaging a business process or group of processes into a distinct “module” with open Application Programming Interfaces enabling interoperability with other modules. In response to these changes in federal Medicaid information technology regulations and guidance, the Georgia Department of Community Health (DCH, Department) has undertaken the Medicaid Enterprise System Transformation (MEST) Program. MEST involves the deconstruction of Georgia’s legacy MMIS into multiple component modules. These include the following:

  • Provider Enrollment
  • Claims Processing and Financial Management
  • Third Party Liability
  • Electronic Visit Verification
  • Pharmacy Benefit Management

These modules will integrate onto a DCH-owned, AWS Cloud-based Integration Platform (DCH IP).  The DCH IP was built and is maintained by the Georgia Tech Research Institute (GTRI).  GTRI provides system integration services for the MEST. In addition to the program modules, the DCH IP will integrate shared services (such as tools for change management and incident response, content management, data services, and security compliance).  A number of Business Systems and trade partner systems will also interface with or integrate with the DCH IP including systems providing member data, reference data, prior authorization, healthcare facility licensure and professional licensure status, and Care Management Organization data.  GTRI has provided all system integration services for the MEST project.

The MEST, once developed, will run in parallel to the legacy MMIS until cross-module testing has completed and the new modular MMIS will be launched at one time while the legacy MMIS is decommissioned.  Go Live is currently targeted to occur around Spring of 2025. DCH is planning to procure the services of a Maintenance and Operations (M&O) Contractor to support many of the day-to-day operations of the DCH IP and System integrator responsibilities in production.  The M&O Contractor would be expected to on-board prior to Go-Live and ramp up services through Go-Live, CMS Certification, and beyond into production.

The Department of Community Health (DCH) is interested in learning what prospective Integration Platform Maintenance & Operations vendors will need from DCH in order to respond to a Request For Proposal (RFP). Identifying vendor needs now will allow DCH to gather materials that will facilitate the RFP process and discussions.

Requirements

This information was taken from the Request for Information (RFI) document and may be updated upon the release of a formal solicitation.

The responsibilities will consist of the following:

  • High Level Vendor Responsibilities (Beginning Pre-Production/System Launch):
  • Shadow current vendor for system support
  • Produce system support documentation
  • Assist in Go-Live Preparation and support
  • Primary responsibility for System Certification (assisted by current vendor)
  • Support development of system monitoring dashboard
  • Additional Responsibilities (Production):
  • Maintain and Support Technical help desk;
  • Provide Tier 1 problem resolution, ticket management, and Incident first response;
  • Participate in technical impact assessments;
  • Support Coordination of vendor response to issues;
  • Maintain System health monitoring and implement system alerts;
  • Produce Performance and log monitoring;
  • Provide System documentation management;
  • Support Routine operational processes including but not limited to backup and key/account/access management;
  • Participate in Tier 2/3 diagnosis and support coordination of response and resolution
  • Coordinate business system agreements for integrated trade partners and systems and facilitate new agreements;
  • Support on-boarding of new modules and integrations;

How can GDIC Help?

As a consulting firm that specializes in helping companies prepare winning proposals for government contracts, GDIC can provide a wide range of services to help offerors prepare their proposal, including capture management, proposal writing, proposal management, and proposal review. GDIC can also provide training and support to help offerors understand the technical and administrative requirements outlined in the solicitation, and can provide guidance on how to structure the proposal to maximize its chances of success.

Our business development and proposal professionals have several decades of experience and expertise in proposals and contracts for government. By working with GDIC, offerors can increase their chances of winning contracts and can position themselves for long-term success in the federal marketplace.