The Department of Homeland Security (DHS) Customs and Border Protection (CBP) Office of Information Technology (OIT) Border Enforcement Management Systems Directorate (BEMSD) has an ongoing requirement for the Border Enforcement Applications for Government Leading-Edge IT (BEAGLE) program.

The Bureau of Customs and Border Protection (CBP) is a component of the Department of Homeland Security (DHS). The priority mission of CBP is to prevent terrorists and terrorist weapons from entering the United States. This important mission calls for improved security at America’s borders and ports of entry as well as for extending the zone of security beyond physical borders so that American borders are the last line of defense, not the first. CBP also is responsible for apprehending individuals attempting to enter the United States illegally, stemming the flow of illegal drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American businesses from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws.

The Office of Information and Technology (OIT) is the information technology component of CBP. OIT’S Border Enforcement and Management Systems Program Office (BEMS) is responsible for supporting business processes with the design, development, testing, implementation, training, and maintenance of CBP automated systems. BEMS is responsible for the full system development lifecycle from planning through deployment of all Border Enforcement, Mission Support and Web-Based Application dissemination and administrative software application systems to include development, enhancements, and maintenance of all mission-related systems.

• CBP/OIT requires a continued need for a full range of IT-related services and technical solutions that encompass application administration services, property accountability, asset management, operations, configuration management, change management, incident management, cloud migration, capability backlog remediation, knowledge management, training, project management, problem management, release management, security and audit management, testing, quality assurance, and sustainment requirements of the agency’s mission.
• The Contractor shall:
• Establish operational maintenance and systems development support services for BEMS. Operations and maintenance (O&M) is the configuration of COTS software and/or coding of custom software to correct, performance tune and/or make minor modifications to existing systems in support of the original functional requirements
• Support of existing systems in the production environment
• Provide technical support personnel who are experts with the Systems Engineering Life Cycle (SELC) process and the IT environment and perform the requirements analysis, design, programming, and unit/integration testing steps of the SELC process for each assigned system/project
• Accountable for maintaining and reporting accurate and current technical, administrative, and financial status of all programs, personnel data, and other related activities