DHS CBP NOC Network Management Support Services

Network Operations Center management support services for Customs and Border Protection IT services requirements.

Solicitation Summary

The Department of Homeland Security, Customs and Border Protection has a requirement for network management support services for the Network Operations Center (NOC) facilities.

Solicitation in a Nutshell

Item

Details
Agency Department of Agriculture, Forest Service (USFS)
Solicitation Number CBPNOC
Status Pre-RFP
Solicitation Date 09/2026 (Estimate)
Award Date 04/2027 (Estimate)
Contract Ceiling Value $100,000,000
Competition Type Undetermined
Type of Award  Task / Delivery Order
Primary Requirement  IT Services
Duration TBD
Contract Type  Firm Fixed Price,Time and Materials,Labor Hour,Task Order
No. of Expected Awards N/A
NAICS Code(s):
541512

Computer Systems Design Services
Size Standard: $34 million annual receipts
Place of Performance:
  • United States
Opportunity Website: https://sam.gov/opp/b8383a1b40d24cba84ee5492600b1a46/view

Background

U.S. Customs and Border Protection (CBP) serves as a premier law enforcement agency enhancing the nation’s safety, security, and prosperity through collaboration, innovation, and integration. With approximately 64,000 employees, CBP is one of the world’s largest law enforcement organizations and is charged with intercepting illegal goods and entrants while facilitating lawful international travel and trade.

Requirements

  • Provide support services for the Office of Information and Technology’s (OIT) Network Management that provides Network(s) support and is responsible for Network(s) Management, Operations, and Maintenance for all CBP Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of events related to network communications, network utilization and availability analysis and reporting.  CBP Network Management also provides Local Area Network (LAN), Metropolitan Area Network (MAN), Wide Area Network (WAN), Enterprise Data Management and Engineering (EDME) Directorate LAN, and Wireless Local Area Network (WLAN).  The CBP Network is the focal point for network troubleshooting, updating, router and domain name management, and coordination with affiliated networks.
  • Provide NOC/WNOC management support services described herein to ensure that CBP is able to maintain operations on a 24x7x365 basis.  This includes providing support at facilities located in Ashburn, Virginia, Springfield, Virginia, and in Orlando, Florida. The Contractor shall operate in the confines of a CBP Personal Identification Verification (PIV) card secured facility. The contractor must be organized, staffed, and equipped to manage CBP’s Network Enterprise Infrastructure consisting of more than 14000  Local Area Network (LAN), Metropolitan Area Network (MAN), Wide Area Network (WAN), Wireless Local Area Network (WLAN), and Homeland Security Data Network (HSDN) devices (at the time this PWS was created) all which service Department of Homeland Security (DHS) and its components, Trade partners, and other Federal agencies; providing real time network operation monitoring and maintenance. Devices inclusive of but not limited to:
    • Device cabling
    • Routers
    • Switches
    • Firewalls
    • Load-Balancers
    • Specialized appliances or hardware that provide network services (e.g., Domain Name Services/Dynamic Host Configuration Protocol (DNS/DHCP), Load Balancing Support Services, Proxy Services, and Security Services)
    • Wireless LAN Controllers
    • Wireless Access Points
    • Wide Area Network (WAN) Optimization
    • Video
    • Voice
    • Cloud
    • Software Defined Networks (SDN)
    • Surveillance Cameras
    • Cellular
    • Network Security
    • Emerging Technologies
    • Secure Sockets Layer (SSL) Certificates
  • WNOC
    • Analog Modem
    • Base Radio
    • Channel Service Unit/Data Service Unit (CSU/DSU)
    • Core Gateway
    • Device cabling
    • Digital Interface Unit (DIU)
    • GPS
    • Microwave Radio
    • Mobile Radio
    • Portable Radio
    • Radio Gateway
    • Radio-net rack
    • Repeater
    • Routers
    • Switches
    • UPS
    • VPM
  • These support services include Transition, Program Management, Network(s) Infrastructure Monitoring and Operational 24x7x365, Event Management, Incident Management, Problem Management, Application Management, Request Fulfilment, Technical Support, Knowledge Management and Performance Reporting Services, Information Systems Security Officer (ISSO) Support, and Surge Support.
  • The Contractor shall support Virtual Private Networking (VPN) solutions, remote access services support, access Operational, and identity management tasks.
  • The Contractor shall provide trained, qualified, and Background Investigation (BI) cleared staff to support these functions 24x7x365. The Contractor shall be held accountable for the performance requirements outlined in Appendix A, Performance Standards

How can GDIC Help?

As a consulting firm that specializes in helping companies prepare winning proposals for government contracts, GDIC can provide a wide range of services to help offerors prepare their proposal, including capture management, proposal writing, proposal management, and proposal review. GDIC can also provide training and support to help offerors understand the technical and administrative requirements outlined in the solicitation, and can provide guidance on how to structure the proposal to maximize its chances of success.

Our business development and proposal professionals have several decades of experience and expertise in proposals and contracts for government. By working with GDIC, offerors can increase their chances of winning contracts and can position themselves for long-term success in the federal marketplace.

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