HUD FHA Resource Center Services

HUD requires FHA Resource Center services supporting housing and community development contact center operations.

Solicitation Summary

The Department of Housing and Urban Development has a requirement for the FHA Resource Center.

Solicitation in a Nutshell

Item

Details
Agency Department of Housing and Urban Development
Solicitation Number 47QFDA25K0009
Status Pre-RFP
Solicitation Date 04/2026 (Estimate)
Award Date 09/2026 (Estimate)
Contract Ceiling Value $249,000,000
Contract Vehicle GSA CONSOLIDATED MULTIPLE AWARD SCHEDULE
Competition Type Undetermined
Type of Award  Task / Delivery Order
Primary Requirement  Professional Services
Duration  12 month(s) base plus 4 x 12 month(s) option(s)
Contract Type TBD
No. of Expected Awards N/A
NAICS Code(s):
561422

Telemarketing Bureaus and Other Contact Centers
Size Standard: $25.5 million annual receipts
Place of Performance:
  • United States
Opportunity Website: https://sam.gov/opp/59dbc2c981a84895a51e8188e6fb5ac1/view

Background

The Federal Housing Administration’s (FHA) Office of Single-Family Housing (Single-Family), a part of the Department of Housing and Urban Development (HUD/FHA), provides guidance and assistance to the public and industry groups in all aspects of HUD’s housing programs and the FHA mortgage insurance process. FHA utilizes a contracted omnichannel contact center to provide information to industry and consumer clients.

The FHARC is an omnichannel contact center initially implemented in 2007 as the primary point of contact for all public inquiries related to FHA-insured financing. Over time, it has become a critical piece of the HUD/FHA’s client management infrastructure and has significantly improved the quality and consistency of information delivered to HUD/FHA clients. The FHA Resource Center provides a suite of offerings to help agencies manage and enhance their customer contacts where they need assistance the most. The FHA Resource Center Contact Center has continually advanced to provide a future state contact center modernization and optimization strategy. HUD/FHA has leveraged contact center best practices to identify pain points and opportunities for optimization, including self-service tools, emerging technologies, internal business processes, shift left strategies and systems to manage day-to-day performance, acquisition solutions, and customer experience.

Requirements

  • The Contractor shall provide, support, enhance and maintain a fully managed omnichannel contact center with a best in class technology solution utilizing the enterprise-wide Government furnished CRM Salesforce application and which supports telephone, email, Chat, web, Self Service Portal, fax and self-service features to provide the American public and the FHA industry participants with easily accessible, consistent, timely, and professional responses to their inquiries via their preferred method of communication.  All services under this contract shall be scalable and all information and communication technology shall meet all HUD Information Enterprise and Security requirements and shall be Section 508 compliant.  The Contractor shall provide all personnel, technical equipment, training, and facilities except as excluded within the PWS.

The FHA Resource Center Support Services shall include the following:

  • Project Management
  • FHA Resource Center
  • Contact Center Technical Requirements
  • Support, and Privacy Requirements

How can GDIC Help?

As a consulting firm that specializes in helping companies prepare winning proposals for government contracts, GDIC can provide a wide range of services to help offerors prepare their proposal, including capture management, proposal writing, proposal management, and proposal review. GDIC can also provide training and support to help offerors understand the technical and administrative requirements outlined in the solicitation, and can provide guidance on how to structure the proposal to maximize its chances of success.

Our business development and proposal professionals have several decades of experience and expertise in proposals and contracts for government. By working with GDIC, offerors can increase their chances of winning contracts and can position themselves for long-term success in the federal marketplace.

Make an Appointment