The Department of State’s (DoS), Bureau of Global Acquisitions on behalf of the Executive Secretariat (S/ES), ExecTech Office is seeking potential sources that are capable of providing a service to perform Information Technology Support Services (ITSS).

The Executive Secretariat (S/ES) serves as the Secretary of State’s principal mechanism for policy coordination, crisis management, and authoritative communication across the Department of State and the interagency community. Within S/ES, ExecTech provides mission-critical, executive-level IT services supporting senior leadership.

ExecTech operates a 24x7x365 environment across classified and unclassified systems, delivering white-glove IT services that support global travel, crisis response, and continuity-of-government operations.

The majority of ExecTech’s ITSS services include:

ExecTech primarily focuses on enabling executive leadership decision-making and mission execution through secure, reliable, and always-available information technology services. These services support both foreign policy and administrative operations in a high-tempo, global environment, ensuring the Secretary of State, Department Principals, and Executive Secretariat leadership can operate without interruption. ExecTech emphasizes responsiveness, discretion, and operational resilience to support crisis response, international travel, continuity-of-government operations, and senior-level engagements.

ExecTech is committed to building, operating, and sustaining a robust, secure IT infrastructure across classified and unclassified environments. This infrastructure enables executive communications, collaboration, mobility, and secure information flow across multiple locations and enclaves. In addition, ExecTech provides dedicated, on-site deskside support to ensure real-time, hands-on assistance for executive users and mission-critical staff support that cannot be performed remotely due to security, system integration, and operational requirements. ExecTech also prioritizes strengthening the technical readiness of its supported workforce through standardized onboarding, executive user training, documentation, and just-in-time, in-person support tailored to senior leaders and high-tempo operations.

A core element of ExecTech’s mission involves integrating security, risk management, and compliance into all technology services. ExecTech achieves this by embedding cybersecurity, privacy, and secure-by-design principles into system engineering, service delivery, and operations. ExecTech works closely with Department stakeholders to ensure compliance with federal and Department IT, cybersecurity, records management, and accessibility requirements, while continuously modernizing systems to reduce risk and technical debt.

Additionally, ExecTech oversees and supports enterprise IT governance, portfolio planning, and mission operations for S/ES. This includes aligning IT investments with mission priorities, supporting executive governance forums, managing vendor performance, and enabling Congressional, litigation, and records-management support. ExecTech collaborates across bureaus to ensure a cohesive, accountable, and mission-aligned approach to executive IT services.

As ExecTech’s mission, technology footprint, and operational tempo have expanded in scope, complexity, visibility, and criticality, the Executive Secretariat (S/ES) requires industry partners capable of delivering enterprise-scale, mission-critical Information Technology Support Services (ITSS). The operating environment demands secure, resilient, and highly responsive IT services that support executive leadership, crisis response, global travel, continuity-of-government operations, and sustained operations across both classified and unclassified environments.

To meet these requirements, ExecTech seeks vendors with demonstrated experience providing integrated advisory, engineering, operational, cybersecurity, and governance capabilities, including but not limited to the following:

• Ad Hoc Advisory & Executive IT Advisory Services
• Special Projects & Surge Operations
• Quality Control, Performance Management & Continuous Improvement
• Customer Engagement, Communications & Training Support
• Enterprise Systems Administration & Directory Services
• Network Engineering & Infrastructure Operations
• Security Engineering, Backup & Data Protection
• Automation, Scripting & Configuration Management
• Cloud Engineering & DevOps
• Mission-Critical Application & Platform Support
• Video Teleconferencing (VTC) & Executive Communications
• Cybersecurity, Risk Management & Compliance
• General Scope Requirements