The Social Security Administration (SSA) has a continuing requirement for Information Technology Support Services (ITSSC).

The Social Security Administration (SSA or agency) is researching the marketplace for potential products or solutions for Information Technology Support Services Contract (ITSSC). SSA is responsible for administering one of the Nation’s largest entitlement programs – the Old-Age, Survivors, and Disability Insurance program. SSA also administers the Supplemental Security Income program, which provides financial support to aged, blind or disabled adults and children with limited income and resources.

SSA anticipates that its principal business functions will increase over the next decade due to the influx of over 70 million program participants. As a result, workloads in most critical areas will increase and SSA will continue to rely heavily on increased automation to provide high quality services to the public’s changing needs, delivered more efficiently, faster and at lower cost. SSA will continue to modernize its systems, particularly in the internet environment to achieve agency goals and objectives.

SSA is committed to improving productivity and customer service quality through technical innovation. SSA’s deployment of state-of-the-art hardware and software will provide SSA employees with the tools to deliver excellent customer service to citizens. In addition to being able to implement service improvements and processing, SSA’s systems must be able to reply swiftly to legislative changes.

The hardware and software technologies from which SSA will be able to choose to reengineer and to build the future information systems architecture, present a major challenge. The challenge is how to select, apply, and control evolving hardware and software components at a reasonable price while meeting the changing information systems requirements of the agency and the citizens it serves.

SSA is conducting market research to identify vendors that have the capability to provide information technology (IT) support services, including, but not limited to SSA’s Systems Development Life Cycle (SDLC) in support of SSA’s mission critical goals and objectives, especially those activities related to the continued and expanded use of IT products and services. The primary customers of these services are SSA component offices responsible for the maintenance, development, and evolution of the agency’s information technology and telecommunications capabilities, as well as other offices that perform programmatic functions that are greatly impacted by these capabilities.

Awardees will be responsible for providing IT services supporting the following areas:

• Lifecycle activities for software improvement and web/interface
• Database and data administration
• Software engineering and management support; and
• Systems administration and systems security support