Outsourced Contact Center

The Department of Homeland Security, Federal Emergency Management Agency has a continuing requirement for Outsourced Contact Center temporary surge support.

Solicitation Summary

The Department of Homeland Security, Federal Emergency Management Agency has a continuing requirement for Outsourced Contact Center temporary surge support.

Solicitation in a Nutshell

Item

Details
Agency Department of Homeland Security, Federal Emergency Management Agency
Solicitation Number 70FBTX26I00000001
Status Pre-RFP
Solicitation Date 03/2026 (Estimate)
Award Date 06/2026 (Estimate)
Contract Ceiling Value $400,000,000
Competition Type Undetermined
Type of Award BPA
Primary Requirement  Professional Services
Duration  5 year(s) base
Contract Type  Blanket Purchase Agreement
No. of Expected Awards N/A
NAICS Code(s):
561422

Telemarketing Bureaus and Other Contact Centers
Size Standard: $25.5 million annual receipts
Place of Performance:
  • United States
Opportunity Website: https://sam.gov/opp/e1340eb5287743df8bb9bdb3a7df5811/view

Previous Requirements

  • The contractor shall respond to the immediate crisis on behalf of FEMA.
  • The contractor shall provide and maintain turnkey service, which includes but is not limited to 500 temporary turnkey staff to perform data entry, including Registration Intake, Helpline, following scripted instructions, and any duties required to meet the mission.
  • Automated Data Processing (ADP) and telecom equipment and network services, including call processing equipment, and facilities and network services for the purpose of responding to incoming calls and accepting applications for disaster assistance.
  • All facilities provided shall conform to the requirements set forth in the base contract and must be located within the contiguous 48 states.

How can GDIC Help?

As a consulting firm that specializes in helping companies prepare winning proposals for government contracts, GDIC can provide a wide range of services to help offerors prepare their C2E proposal, including capture management, proposal writing, proposal management, and proposal review. GDIC can also provide training and support to help offerors understand the technical and administrative requirements outlined in the solicitation, and can provide guidance on how to structure the proposal to maximize its chances of success.

Our business development and proposal professionals have several decades of experience and expertise in construction proposals and contracts for government. By working with GDIC, offerors can increase their chances of winning the C2E contract and can position themselves for long-term success in the federal marketplace.

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