The Department of Commerce, Office of the Secretary has a continuing requirement for Personnel Action Request (PAR), Payroll and Benefits transaction processing using existing technology to support offices widely across the Department of Commerce.

The U.S. Department of Commerce (DOC) is a cabinet-level Department that promotes job creation, economic growth, sustainable development, and improved standards of living for all Americans. DOC works in partnership with businesses, universities, communities, and our Nation’s workers to realize its mission to help make American business more innovative at home and more competitive abroad. DOC has a widespread and diverse set of responsibilities within the areas of trade, economic development, weather monitoring and communication, technology, entrepreneurship and business development, and statistical research and analysis. Its operations include gathering economic and demographic data for business and government decisionmaking, issuing patents and trademarks, helping to set industrial standards, and administering the National Weather Service.

DOC is comprised of 11 Bureaus and the Office of the Secretary with operations across the United States and globe. DOC employs a particularly varied workforce, with over 45,000 employees operating across all seven continents, including a significant number of full-time teleworkers –over 48% of employees work outside of the D.C. metro area. Another element unique to the workforce composition is the cyclical fluctuation in employee population around the Decennial Census during which the U.S. Census Bureau expands from 15,000 employees to over 1 million employees.

• DOC has the need for a full range of PP&B services.
• Specific requirements and deliverables will be further defined prior to a contract issuance. The
• Contractor shall own and deliver PP&B services and the corresponding system administration, customer relationship, and operations management solutions. Examples include but are not limited to:
  • Operational processing to intake, process, and perform quality control of PP&B services
  • System administration for some HR technology solutions such as GovTA, eOPF, and HRConnect
  • Contact center support to intake, manage, escalate, and resolve end-user inquiries and
    issues
  • Training of Contractor staff in compliance with Federal HR policies and regulations, and maintenance of all relevant knowledge materials (note: The Contractor will also be expected to provide training input, content, and materials as needed to DOC for key stakeholder training)
  •  Skills and capabilities to effectively deliver PP&B services