The US Department of the Treasury, Internal Revenue Service has a requirement for the Paper and Remittance Processing Support (PRPS) project.

The Internal Revenue Service (IRS) requires Contractor support services to provide operations, maintenance, and development support for the Paper and Remittance Processing Support (PRPS) Program. The Contractor’s primary focus will be on providing operations and maintenance on the Integrated Submission & Remittance Processing (ISRP) System and Service Center Recognition Image Processing System (SCRIPS). These two (2) systems deliver paper forms and remittance processing capabilities. Ecosystem updates and Operations and Maintenance (O&M) will include application software maintenance, system maintenance, software/systems engineering support, cloud engineering/services support, hardware maintenance, software license management and installation, and training.

The mission of the ISRP and SCRIPS Programs is to process paper taxpayer returns and remittances, ensuring that legislative changes to the tax code and sustaining operational changes are made to the application programs timely and accurately. Program changes are initiated by Filing Season (FS), congressional legislation, modernization initiatives, software defects, and new/modified business requirements from customers in the IRS Business Operating Divisions. Annual changes are released to the Submission Processing Centers (SPC) by January 1st of each year after a thorough testing by the Enterprise Systems Testing (EST) teams. The IRS refers to these activities and annual releases as “delivering the filing season”.

The ISRP System provides support to the four SPC sites in terms of hardware and software maintenance, software development, cybersecurity remediation, support services, and training. The sites are Austin, TX; Ogden, UT; Kansas City, MO; Fresno, CA; with a remote site at the ARKA Building in Ogden, UT. The EST System is located at the New Carrollton Federal Building (NCFB) in Lanham, MD and the Production Development Site (PDS/DEV) is at the New Carrollton Federal Building (NCFB) facility in Lanham, MD. The PDS is the location whereby the Contractor conducts software development and unit and integration testing of software before release to EST and subsequently to the SPC. Paper checks received from the taxpayers are input and processed on ISRP utilizing the BancTec IntelliScan XDS scanners at the Austin, TX, Ogden, UT, and Kansas City, MO sites.

The SCRIPS system provides hardware, Commercial Off-The-Shelf (COTS) and custom software, maintenance, software development, support services and training. The SCRIPS system further serves as an imaging system that automatically scans and archives tax returns such as, Information Returns Processing Form K-1s, Information Returns Program (IRP) documents, Information Returns Program Affordable Care Act (IRP ACA), Schedule R for 94X, and Forms 940/941 for Employer’s Annual and Quarterly filings. In Filing Season 2025, thirteen new forms were added (mostly 1098/1099s). The SCRIPS capability is located at the Austin, TX, Ogden, UT, Kansas City, MO, and Cincinnati, OH SPCs. Additionally, the EST System is located at the NCFB with the compute servers located at the Martinsburg Computing Center (MCC), WV. The PDS is in NCFB, Lanham, MD facility. In addition to the SCRIPS/ISRP system software development, engineering, and operation and maintenance, support will be required for the Data Edit Validation (DED) programs DED functionality which has been incorporated into the SCRIPS application system.

The IRS must keep the ISRP and SCRIPS ecosystems in service for the foreseeable future. The government intends to award a single task order for both systems and, by awarding this new task order, the Government intends to continue to achieve the following goals:

Goal 1: Reduce operational costs while maintaining current operational effectiveness utilizing the existing system architecture.

Goal 2: Reduce operational costs by minimizing or eliminating system, management, or operational redundancies.

Goal 3: Establish a contract structure to include performance-based services, measurable standards and new cost cutting incentives.

The ISRP & SCRIPS Projects are currently in planned maintenance development under Enterprise Life-Cycle Planned Maintenance Path Milestone 4B. ISRP and SCRIPS systems have been designated as Steady-State Projects, which also includes modifications based upon modernization initiatives, Filing Season (FS), legislative, Business requirements, operating functional changes, and yearly requirements necessary to prepare for the start-up of the next tax year filing season. Project changes may include upgrades to the security, hardware, software, and infrastructure. Operations and maintenance include contractor support for day-to-day operations, maintenance, software defect analysis and resolution, software engineering/development, testing, deployments, software license maintenance, and training.

The main objective of the IRS’ requirement is to provide and maintain PRPS to support IRS employees in meeting IRS’ mission efficiently, effectively, and economically. Additionally, this PWS requires that the vendor with qualified and experienced contractor(s) must possess CMMI Level 3 Certification/Assessment (DEV or SVC) or higher who will work as part of the IRS’ IRIS project team utilizing the Enterprise Life Cycle (ELC) and/or Software Development Life Cycle (SDLC) path and methodology.

The contractor shall provide technical labor services and Subject Matter Expert (SME) personnel to support paper and electronic document and processing, SDLC phase activities, attend and/or lead project meetings, perform technical/operational document updates, and other project related activities.