The Department of Homeland Security, Bureau of Customs and Border Protection, Office of Information Technology (OIT), Passenger System Program Office (PSPO) has a continuing requirement for software application support services.

U.S Customs and Border Protection (CBP) is a component of the Department of Homeland Security (DHS). The priority mission of CBP is to prevent terrorists and terrorist weapons from entering the United States. This important mission calls for improved security at America’s borders and ports of entry as well as for extending the zone of security beyond physical borders so that American borders are the last line of defense, not the first. CBP is also responsible for apprehending individuals attempting to enter the United States illegally, stemming the flow of illegal drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American businesses from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws.

The Office of Information and Technology (OIT) is the information technology component of CBP. OIT’s responsibilities are vast-ranging from designing, delivering and maintaining technology-based capabilities to enterprise architecture and governance. OIT also provides solutions that support CBP inspection and enforcement activities to help CBP officers, agents, and analysts protect our borders and safeguard America. OIT is responsible for enhancing, administering, and maintaining intelligence and targeting systems and related systems that help secure the supply chain and support CBP’s layered defense strategy for international cargo and passengers.

OIT provides application development and continued operational support of traveler and immigration management systems for U.S. Customs and Border Protection. The suite of applications that support traveler and immigration management is called Traveler Processing and Vetting Software (TPVS). TPVS is predominately supported by the Passenger Systems Program Directorate (PSPD) within OIT but other OIT Offices are also involved with TPVS. The PSPD mission is to deliver and sustain technology solutions to prevent terrorism, and safeguard and expedite legitimate travel into and out of the United States. TPVS supports primary and secondary traveler processing at and between U.S. Ports of Entry and vetting services across and beyond DHS. TPVS support a 24X7 mission and handle millions of transactions a day with very quick response times. The CBP mission is very dynamic and the mission requirements evolve as security threats and technologies emerge.

On a typical day, CBP conducts operations at 328 ports of entry within 20 field offices. CBP Officers use TPVS daily to process

• 1,088,300 passengers and pedestrians
  • 691,549 incoming land travelers
  • 340,444 incoming international air passengers and crew
• 283,664 incoming privately owned vehicles
• 55,709 passengers and crew arriving by ship or boat

The future of CBP relies on modern technology to be successful, and officers and agents need tailored, intuitive, and advanced capabilities to anticipate and combat emerging threats. CBP’s operational environment requires its technology to be innovative, mobile, resilient, available, reliable, and scalable.

• TThe Passenger Systems Program Directorate (PSPD) is an office within CBP OIT. PSPD’s mission is to innovate, deliver, and sustain technology systems that ensure the safety and security of travelers entering and exiting the United States, while facilitating and streamlining legitimate trade and travel at U.S. land, air and sea Ports of Entry (POE) and United States Border Patrol (USBP) Checkpoints.
  PSPD provides application development and continued operational support of all passenger and immigration management systems hosted by U.S. CBP. The PSPD mission is to deliver and sustain technology solutions to prevent terrorism, safeguard and expedite legitimate travel into and out of the U.S. PSPD supports primary and secondary traveler processing at and between U.S. POE, public facing applications that facilitate international travel, and vetting services across and beyond DHS.
• The TPVS BPA requirements include the following activities for over 60 applications/systems:
  • Application/System Development
  • Modernization & Enhancements
  • Operations & Maintenance
  • Specialized Equipment Integration