The Department of Defense (DoD), Missile Defense Agency (MDA), has a requirement for Communications Management & Enterprise Technology Services (COMETS).

• The contractor shall provide services to meet the following:
  • The MDA Communications Management & Enterprise Technology Services (CoMETS) contract (formerly Research and Development Enterprise Communication Services (RECS), requirements are for the following: Existing and future MDA Portal Services (U/CMKO SharePoint, Web Application Management, Web-based Development, Process Automation, Privacy Office & Civil Liberties), Data Governance and Analytics Services (Missile Defense System (MDS)) Data Management, Data Visualization, Artificial Intelligence/Machine Learning Services, Business Intelligence), Unified Communications Services (Collaboration service, V&VoIP, Telephony, Audio/Visual, Video Teleconference), and End User Training.
  • Unified Communications
    • The Unified Communications (UC) services primary requirement is to provide cybersecurity compliant support services for current, transitioning and future collaboration capabilities and equipment including: Programmatic management, operations, scheduling and maintenance of Unified Communications equipment/systems (A/V, VTC, IPTV, collaboration services, email, class/unclass VoIP, mobile telephony, auditoriums, presentation centers, and specialized War Rooms), project management, planning, design (including architecture and engineering), and implementation of UC collaboration systems, services, applications and technologies. MDA currently utilizes IP based video conferencing platforms and has standardized systems on CISCO products and operating systems.  MDA utilizes AMX and Extron control systems for conference room and integrated multimedia venues (e.g. Auditoriums, Presentation Centers, War Rooms etc.) allowing control of all audio/video equipment.  These enterprise services are supported virtually to the greatest extent possible within the Video Services Operations Centers (VSOC) at Schriever SFB, Colorado Springs, CO and at Redstone Arsenal, Huntsville, AL and the Video Control Centers (VCC) at Redstone Arsenal and Fort Belvoir.  The Contractor will provide Tier I, Tier II and Tier III support.
  • Portal Services
    • MDA has established the Unclassified MDA Knowledge Online (UMKO) and Classified MDA Knowledge Online (CMKO) environments, which reside on the MS SharePoint/ SQL Server platforms.  Currently, both environments are in the process of migrating to the MS SharePoint 2013 solution.  The Contractor will develop and maintain MKO governance, application sites, pages, templates, web parts, dashboards,  and workflows; establish custom data feeds and application program interfaces; utilize an incremental-development-approach to maintain, enhance, and improve the MKOs. The Contractor will provide Tier II and Tier III support for this and all other collaboration services/applications.
  • Data Governance and Analytics Services
    • The CoMETS program provides services in support of MDA’s efforts to identify, mange, and utilize data as an asset through automation, visualization, analytics, and AI/ML capabilities. This includes ability to support Agency data initiatives across multiple programs, business / mission functions, and domains to improve data governance and quality management efforts to execute MDA and Department objectives and guidance provided in data, analytics, and responsible Artificial Intelligence (AI) strategies.
  • End User Training
    • The CoMETS program prepares, maintains and performs Computer Based Training (CBT), distance training, virtual, classroom based and desk side training course materials and applicable tests for user training of customer facing applications (e.g., DISA common use services, VTC room operation, Collaboration tools, MS Office Productivity Suite etc.).