The Bureau of the Fiscal Service (Fiscal Service) on behalf of the United States Mint has a requirement for the DME Application Services IDIQ.

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• The United States Mint’s Information Technology Directorate (ITD) is responsible for providing bureau- wide information technology services, supporting approximately 1,600 bureau employees and contractors. ITD supports the bureau’s mission by transforming how knowledge, technologies, and capabilities are utilized to achieve the United States Mint’s following strategic objectives:
  • Foster a safe, flexible, diverse, and engaged workforce
  • Improve enterprise management and governance
  • Integrate technology into operations and support lines
• ITD’s purpose is to function as a trusted business partner and service provider of agile, innovative, and assured technology solutions. ITD is customer-focused; identifying, prioritizing, and documenting requirements to establish service-level agreements that incorporate new technology and best practices to gain efficiencies.
• ITD is looking to establish relationships with Application Service Providers to maximize the opportunity for success through the following program objectives:
  • Provide program management oversight on the integrated approach;
  • Collaborate on ways of raising customer service levels and a shared commitment to the best interests of ITD’s customers drawing on the strengths of each organization in an effort to achieve the highest level of customer service and satisfaction;
  • Provide and perform an established quality approach to manage stakeholder concerns and minimize and resolve identified issues;
  • Deliver performance that complies with industry standards, guidelines, and Treasury/United States Mint specific guidance, etc.;
  • Engage stakeholders and partners with customers and other contractors in collaborative environments to produce results;
  • Utilizes risk management techniques and processes to ensure performance objectives are met;
  • Continuously improve performance, functionality, usability of applications
  • Employ change management tools and techniques to benefit the mission and recommend streamlined approaches that equate to potential cost savings;
  • Provide requirements gathering activities, requirements traceability, and alignment to mission;
  • Consider automation on all performance, including incorporting tools that facilitate increased efficiency regarding development, testing, deployment, and error detection and correction through all operations and maintenance activities;
  • Provide qualified contractors with skills and/or certifications that are current, relevant and required according to United States Mint and Industry standards;
  • Provide adaptability and surge capacity to transition to and perform in United States Mint’s IT mission and/or manufacturing environment; and
  • Develop and/or update and maintain other information system documentation, including but not limited to System Security Plan, System Inventories, Configuration Management Plan, Contingency Plan, Risk Impact Assessment, and Plans of Action and Milestones (POA&Ms) as needed and as applications and services are added, significantly changed, or removed.