Field Operations And Customer Support

The Department of Homeland Security (DHS), Transportation Security Administration (TSA) has a requirement for Field Operations & Customer Support (FOCUS).

Solicitation Summary

The Department of Homeland Security (DHS), Transportation Security Administration (TSA) has a requirement for Field Operations & Customer Support (FOCUS).

Solicitation in a Nutshell

Item

Details
Agency Department of Homeland Security (DHS), Transportation Security Administration (TSA)
Solicitation Number PR267667C037
Status Pre-RFP
Solicitation Date 02/2026 (Estimate)
Award Date 04/2026 (Estimate)
Contract Ceiling Value $100,000,000
Contract Vehicle GSA CONSOLIDATED MULTIPLE AWARD SCHEDULE
Competition Type  Small Bus Set-Aside
Type of Award  Task / Delivery Order
Primary Requirement  IT Services
Duration  Date of award – May 13, 2031
Contract Type  Firm Fixed Price,Task Order
No. of Expected Awards N/A
NAICS Code(s):
541512

Computer Systems Design Services
Size Standard: $34 million annual receipts
Place of Performance:
  • United States
Opportunity Website: https://sam.gov/opp/8d4b08d499b54eda925729d66b97d442/view

Background

TSA’s IT infrastructure and engineering are currently supported by the IMPACT II task order. The IMPACT II task order provides the skill sets necessary to operate and maintain the TSA IT Enterprise to include supporting engineering and development. TSA determines all development and engineering included in the enterprise to support its end-users. The TSA IT Enterprise supports approximately 85,000 employees and contractors at various locations, including TSA Headquarters (HQ) currently located in Springfield, VA; approximately 440 airports and Federal Security Director (FSD) offices; international support sites; and numerous other mission critical centers and locations. Approximately 85 percent of TSA users consist of a combination of Transportation Security Officers (TSOs) and Federal Law Enforcement Officers (LEOs), while other TSA staff includes TSA HQ employees and field security operations management and administrative support personnel.

Requirements

To provide the TSA enterprise-wide Single Point of Contact Information Technology help desk and headquarters/field Information Technology Specialist support.

How can GDIC Help?

As a consulting firm that specializes in helping companies prepare winning proposals for government contracts, GDIC can provide a wide range of services to help offerors prepare their C2E proposal, including capture management, proposal writing, proposal management, and proposal review. GDIC can also provide training and support to help offerors understand the technical and administrative requirements outlined in the solicitation, and can provide guidance on how to structure the proposal to maximize its chances of success.

Our business development and proposal professionals have several decades of experience and expertise in construction proposals and contracts for government. By working with GDIC, offerors can increase their chances of winning the C2E contract and can position themselves for long-term success in the federal marketplace.

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