Intransition Contact Call Center

The Department of Defense (DOD), Defense Health Agency (DHA), has a requirement for inTransition Call Center.

Solicitation Summary

The Department of Defense (DOD), Defense Health Agency (DHA), has a requirement for inTransition Call Center.

Solicitation in a Nutshell

Item

Details
Agency Department of Defense (DOD), Defense Health Agency (DHA)
Solicitation Number HT001125R0047
Status Post-RFP
Solicitation Date 07/10/2025
Award Date 10/2025 (Estimate)
Contract Ceiling Value $24,807,000
Competition Type  Small Bus Set-Aside
Type of Award Other
Primary Requirement  Professional Services
Duration  1 year(s) base plus 4 x 1 year(s) option(s) with the option to extend up to six months
Contract Type  Firm Fixed Price
No. of Expected Awards N/A
NAICS Code(s):
561422

Telemarketing Bureaus and Other Contact Centers
Size Standard: $25.5 million annual receipts
Place of Performance:
  • Virginia, United States
Opportunity Website: https://sam.gov/opp/06973dd7beb64dbd9e62cbbaa51c0a90/view

Background

N/A

Requirements

  • DHA has a requirement to provide inTransition Support Services, a transition support access capacity that provides a 24/7 response, to include a toll-free number and electronic engagement capability for a broad range of users, such as Service members and their families, providers, and others seeking information regarding inTransition or psychological health resources. inTransition provides individual coaching to Service members and Veterans seeking a new mental health and/or moderate to severe Traumatic Brain Injury care provider or in maintaining care continuity as they transition between providers, geographic locations, and health care systems.

How can GDIC Help?

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Our business development and proposal professionals have several decades of experience and expertise in construction proposals and contracts for government. By working with GDIC, offerors can increase their chances of winning the C2E contract and can position themselves for long-term success in the federal marketplace.

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