The Department of State (DOS), Cloud Program Management Office (CPMO) has a requirement for the design and development of cloud applications for a number of cloud solutions.

The Department of State’s (DOS) Information Resource Management (IRM), Operations, Cloud Project Management Office (IRM/OPS/CPMO) supports the Department’s “cloud smart” strategy in order to modernize IT capabilities across the enterprise.  The office implements and sustains an enterprise cloud ecosystem to provide the full range of business solutions to end users and shared service providers leveraging multiple “best in breed” commercial cloud vendors.

The office manages the development, delivery and operations of new and existing enterprise cloud services.  To accomplish this, the office manages internal business functions, solution architecture services, security compliance and monitoring capabilities, application level services, infrastructure capabilities and change management synchronization.  In addition, the office partners with other shared service providers across the Department to enable them to deliver direct-to-consumer cloud-based services by providing access to enterprise license contracts, a streamlined security process, single sign on, data management and other capabilities.

The office includes project managers, business analysts, security engineers, IT application developers, and systems engineers. The office will manage service delivery to achieve defined Service Level Agreements (SLAs). The office identifies potential areas where new tools and technologies can be used, or where new ones need to be developed, especially regarding future business expansion.

• Task 1 – Cloud ready Application Development:
  • Design and develop cloud applications for a number of cloud solutions such as ServiceNow, Salesforce, or other cloud solutions that are currently used by the Department or may be leveraged in the future.  These should be developed in a way that provides a similar theme yet produces specific experiences for our users depending on what platform they are on. Security should be incorporated into these applications from inception, and where applicable, separate ATO’s achieved.  Also, understand and execute the necessary processes to deploy the application to the necessary marketspace to include adherence with Information Assurance (IA) and Diplomatic Security (DS) system reporting requirements.  Design and develop applications that appropriately represents the CPMO and create an application environment that encourages and facilitates user interaction, acceptance and leverages the Department’s investment in existing and future enterprise Cloud architectures and solutions
• Task 2 – IaaS, PaaS, and SaaS Management:
  • Assist the government in its management of IaaS platforms, including but, not limited to Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure. This includes configuring and maintaining various environments, integrating with on and off-prem services as needed (Okta, Active Directory), utilizing DevOps automation, Infrastructure as Code and the Continuous Integration/Continuous Delivery pipeline (CI/CD).  All services will comply with security and governance, including FedRAMP where appropriate. The contractor shall assist the government in its management of PaaS and SaaS platforms, including but not limited to Google Workspace (G Suite), ServiceNow, and SalesForce. The contractor shall configure, deploy, and maintain in a secure fashion all CPMO managed platforms
• Task 3 – IT Collaboration Support:
  • Provide technical, management and subject matter expertise for the Foreign Affairs Network (FAN) (G-Suite) as an IT Shared Service. Provide leadership and technical support for the development and oversight of the execution of design solutions for customer transitions.  Provide leadership, technical support, and coordination for multi-office, multi-agency engineering design efforts and systems integration. Provide marketing and project management support for DOS and external agency (customer) transitions to the FAN
• Task 4 – IT Budget Reporting and Administrative Support:
  • Assist with drafting and managing the CPMO fiscal year budget request by working with the COR/GTM and Division Chiefs to prepare the annual IT operating budget submission based upon obligations and commitments to programs and goals.  Manage the CPMO budget spend plan and report bi-weekly to the COR on the status of funds to include budget-to-actual comparisons
• Task 5 – Special Studies and Expert Services:
  • The Contractor shall support the program by providing, as may be required from time to time, special studies and analyses, expert services, and management analyses and participation on working groups or panels, as determined by the Program Manager.  This may include providing support to other IRM offices, as directed