The Department of Homeland Security, Customs and Border Protection, Office of Information Technology has a requirement for Enterprise Cloud & Integration Services (ECIS) – Cloud Services.

The mission of U.S. Customs and Border Protection (CBP) is to secure the nation’s borders, to protect against the entry of dangerous people and goods and unlawful trade and travel, and to ensure the efficient flow of legitimate trade and travel across U.S. borders. CBP’s Enterprise Services (ES), Office of Information and Technology (OIT) enables this mission by ensuring availability and high performance of mission-critical systems, research, and development of applications, automation, and leading technological/scientific strategies.

CBP OIT is organized along seven (7) functional directorates that either serve distinct mission areas (Cargo Systems, Passenger Systems, Border Enforcement and Management Systems, and Targeting and Analysis Systems) or serve distinct functions for the enterprise at large (Enterprise Data Management and Engineering, Enterprise Networks and Technology Support, and Field Support). Several cross-cutting functions (Cybersecurity, Transformation Support and Management, Financial Management, Workforce Management, Acquisition, Emerging Technologies Group, and the Chief of Staff office) support these directorates.

OIT operates in an environment that imposes significant requirements and constraints and demands meticulous planning for the challenges it faces. These include the diverse mission needs and geographic dispersion of OIT’s customers, budget considerations at both the federal and agency level, and technological requirements to resiliently collect, store, and disseminate information.

The CBP frontline mission is global and constant.  This requires OIT’s systems and support services to be available whenever an officer, agent, or other CBP employee or Government partner needs them.  OIT delivers services to some of the most remote areas of the United States and abroad, with an ever-increasing need for mobile, operator-friendly tools that use data-rich services. These modern systems tax current infrastructure and demand sophisticated analytic capabilities.  CBP’s mission brings natural adversaries who target IT systems with cyber-attacks. OIT must stay ahead of threats by developing innovative and reliable tools that disrupt criminal activity and defend against external attacks.  OIT provides optimized platforms, including cloud and mobile, and use efficient enterprise IT tools to enable the continuous building and deployment of secure mission capabilities to help CBP address complex, global mission threats.

OIT drives the CBP mission in three distinct areas:

• Operate and Maintain the Infrastructure. OIT enables the day-to-day operations of CBP computer and tactical communications facilities and systems, including hardware, software, data, video, and voice communications.
• Secure the Infrastructure. OIT secures and monitors CBP information systems to protect confidential data and ensure continuity of critical mission operations
• Develop New Capabilities. OIT supports business processes with the design, development, programming, testing, and implementation of CBP systems and applications. OIT identifies and evaluates new technologies for application in support of CBP business processes and changing customer needs

OIT is migrating its IT systems to a cloud-based infrastructure due to multiple drivers such as:

Improved Mission Continuity. Highly available, fault-tolerant cloud infrastructure and operations will improve mission resiliency to reduce and quickly recover from outages, and contribute to CBP’s strategic priority of IT Modernization. Modernized IT Service Delivery. IT Modernization activities will support transforming CBP’s infrastructure, applications, and data to be modern, flexible, and resilient to deliver mission-oriented results. Enhanced Security Posture. The 2016 Data Center Optimization Initiative (DCOI) and Cloud First policies stress the need to consolidate infrastructure, optimize existing facilities, improve security posture, and achieve cost savings.

CBP’s existing cloud environment includes services from the following:

• Enterprise Infrastructure:
  • Amazon Web Services
  • Microsoft Azure
  • IBM Cloud
  • Oracle Cloud
  • Google Cloud Platform
• Enterprise Platform:
  • SalesForce
  • ServiceNow
  • Enterprise Services:
  • Quip
  • Zoom
  • Office 365
  • Power BI
  • IBM Maximo
  • IBM Trirega
  • Presidio
  • Tableau

• CBP requires a streamlined approach for acquiring IaaS, PaaS, SaaS, and any additional “as a service” offerings that may become available in the future that CBP may need to take advantage of as technology rapid progresses. These “as a service” solutions be used by CBP for building digital solutions based on microservices, implementing Application Program Interface (API) based modern web frameworks, building solutions that are extensible to mobile and forward-looking industry paradigms, building consistent, standard, reliable and portable environments in the cloud, defining container strategies, managing data, supporting 24/7 operations, maintaining high reliability and availability, integrated tagging, tracking and reporting across multi-Cloud and hybrid operational models, while also ensuring integration into existing on-Prem/Private cloud operations as well.The objective is for industry partners to provide cloud-computing services directly from commercial cloud service providers, and does not include Professional Services (i.e., those which are described in PR 20131455).