The Nuclear Regulatory Commission (NRC) has an ongoing requirement for Global Infrastructure and Development Acquisition (GLINDA).

The U.S. Nuclear Regulatory Commission (NRC) was created as an independent agency by Congress in 1974 to enable the nation to safely use radioactive materials for beneficial civilian purposes while protecting people and the environment. The NRC regulates commercial nuclear power plants and other uses of nuclear materials, such as in nuclear medicine, through licensing, inspection, and enforcement of its requirements.

The NRC’s headquarters are located in Rockville, Maryland. Approximately eighty percent (80%) of the Agency Staff and the Commission are located at headquarters. Additionally, the Agency has major locations (Regional Offices) in King of Prussia, Pennsylvania (Region I); Atlanta, Georgia (Region II); Lisle, Illinois (Region III); Arlington, Texas (Region IV); and a Technical Training Center (TTC) in Chattanooga, Tennessee. Regional Offices and the TTC vary in size, however, on average each location supports 200-300 staff. Finally, Resident Inspectors and other personnel are located in approximately 60 offices throughout the United States and the average staffing at each office is 2-4 personnel.

The NRC Office of the Chief Information Officer (OCIO) manages information technology (IT) and Information Management (IM) resources throughout NRC and is the principal advisor to the NRC community regarding all IT/IM services that bridge technology to the agency’s business strategies. OCIO is responsible for delivering the following types of IT/IM services to the agency:

• Develops and presents the strategic IT/IM direction and the major IT/IM investments in support of the critical business processes to NRC senior executives.
• Ensures that the NRC strategy for using state-of-the-art technology systems aligns with current and future business strategy.
• Manages, evaluates, promotes, and tracks all investments within the FITARA guidelines.
• Manages and directs all cybersecurity policy and activities in support of the Agency’s mission.
• Manages the purchase, maintenance, and support of all NRC furnished IT equipment.
• Coordinates with supporting contractors on the development of architecture, support, and IT hardware.
• Manages the design, development, and implementation of all software applications.
• Manages the Agency data center (currently located at the Headquarters) and supports subsidiary data centers located in each of the Regional Offices and the training facility.
• Manages the Agency enterprise data and voice networks.
• Manages the support requirements associated with Agency developed and fielded applications and related technologies.

As the NRC continues to improve services to its customers and increase operational efficiency, the OCIO must continually evaluate all IT/IM Agency services, capabilities, functions, systems and support to ensure that the cost to value benefit to the Agency remains viable. Additionally, OCIO is responsible for ensuring that any efficiencies gained remain supportive of the Agency’s overall health and safety mission. NRC intends to use the BPA Calls under this BPA to support a transformation of its current cost of IT/IM operations and maintenance support services, with a focus on leveraging alternatives to existing services and approaches for efficiency gains and service improvements.

On a broader level, the NRC has recently begun an internal assessment of all Agency-wide capabilities and services under an initiative called Project AIM. This 21st-century initiative will evaluate all Agency programs with the goal of realigning both the Agency cost model and the necessity, quality, timeliness, and delivery standardization of Agency services. In order to support these goals, OCIO developed the GLobal INfrastructure and Development Acquisition (GLINDA) to procure the required IT/IM support services and solutions.

GLINDA represents a central component of this effort since it addresses all of the infrastructure and program support for IT/IM within the Agency. NRC is seeking contractor support under this BPA to assist with the realignment of IT/IM functions and services so that they can be reshaped, rebalanced, modernized, and structured to provide greater product innovation to the Agency workforce.

• The objective of this BPA is to support an enterprise approach to business practices at the NRC and may be used to support all program areas and location sites of the NRC. Additionally, this BPA shall strive to accomplish the following objectives:
  • Establish secure, highly reliable, enterprise-wide, standardized IT/IM infrastructure services and application development and support solutions;
  • Support continuous hardware and software maintenance and operational support for NRC’s current and future enterprise application systems;
  • Collaborate and coordinate with service providers in other task areas where appropriate;
  • Increase flexibility, agility, and innovation in IT/IM service delivery;
  • Deliver reliable, high quality, and cost-effective IT/IM solutions;
  • Improve and enhance the delivery of services through data-driven service management;
  • Enhance the capability of the NRC and each of the service areas through the incorporation of commodity and cloud services;
  • Innovate in the use of information technology to increase the productivity of Agency users, improve the Agency’s security posture, and reduce the cost of services provided while maintaining customer service expectations.

  OCIO also requires the Contractor to adhere to Federal and NRC standards and policies in force at the time services are provided, including but not limited to:

  • NRC Management Directives (MD)
  • Enterprise Architecture (EA) Program Policy, which includes:
    • Systems architecture policies and standards
    • Systems engineering policies and standards
  • Enterprise Systems Development Life Cycle (SDLC)
  • Enterprise Requirements Management Process
  • Project management policies and guidelines
  • Cybersecurity policies and standards
  • Physical security policies and standards

  SERVICE AREAS:

  From an operational support perspective, the NRC envisions transitioning from a single outsource management contract (the current ITISS contract) to a hybrid approach based upon four (4) broad service areas:

  1. Seat Services – User-oriented hardware, software, mobile desktop, help desk, security, day-to-day user support, management/maintenance, etc.
  2. Network Services – Architecture for the Agency’s network(s), telephony, conferencing, Networx circuit management, local area network management, hardware, software, maintenance, Network Operations Center, etc.
  3. Data Center/Cloud Services – Public cloud services, local data center(s), server virtualization, server images, security, performance, availability, failover to an alternate site, failover within the site, standard development and test environments, etc.
  4. Application Operations and Maintenance (O&M) Services – Ongoing support for commercial and custom applications and platforms, administration, configuration, patching, user coordination, etc.