SERVICE DESK AND NETWORK OPERATIONS AND SECURITY CENTER OPERATIONS AND SUPPORT SERVICES (NOSC)

The Department of Homeland Security (DHS), US Secret Service (USSS), Office of the Chief Information Officer (OCIO) has a requirement for Service Desk and Network Operations and Security Center (NOSC) operations and support services.

Solicitation Summary

The Department of Homeland Security (DHS), US Secret Service (USSS), Office of the Chief Information Officer (OCIO) has a requirement for Service Desk and Network Operations and Security Center (NOSC) operations and support services.

Solicitation in a Nutshell

Item

Details
Agency The Department of Homeland Security (DHS), US Secret Service (USSS), Office of the Chief Information Officer (OCIO)
Solicitation Number RFI70US0924I70090001
Status Pre-RFP
Solicitation Date 04/01/2024
Award Date 06/2024 (Estimate)
Contract Ceiling Value $50,000,000.00
Solicitation Number RFI70US0924I70090001
Competition Type Small Bus Set-Aside
Type of Award Task / Delivery Order
Primary Requirement Information Technology
Duration 1 year(s) base plus 4 x 1 year(s) option(s)
Contract Type Firm Fixed Price,Labor Hour,Task Order
No. of Expected Awards N/A
NAICS Code(s):
541512
Computer Systems Design Services
Size Standard: $34 million annual receipts
Place of Performance:
  • Washington, District Of Columbia, United States
Opportunity Website: https://sam.gov/opp/b19004101c4c4e73933cfb64b613e2d4/view

Background

Requirements

  • The United States Secret Service (USSS) Chief Information Officer (CIO) acquires, operates, and maintains information technology (IT) solutions that support protective and investigative missions, and associated administrative and management functions of the Secret Service. The CIO is also responsible for customer support to field offices, headquarters, and protective divisions by maintaining a 24×7 Service Desk and Network Operations and Security Center (NOSC). The SOC is not included in this requirement; however, the Service Desk and Network Operations will need to coordinate with the SOC as described in the PWS.
  • Professional services are needed in the following task areas:
    • Task Area 1: Infrastructure Support Services
    • Task Area 2: Incident Response, Problem Management, NOSC Coordination
    • Task Area 3: IT Customer Support Services
    • Task Area 4. IT Customer Support Tools
    • Task Area 5: Critical System Maintenance Support
    • Task Area 6: Configuration Management / Change Control
    • Task Area 7: SD, NOC, and NOSC Management
    • Task Area 8: Program/Project Management

How can GDIC Help?

As a consulting firm that specializes in helping companies prepare winning proposals for government contracts, GDIC can provide a wide range of services to help offerors prepare their C2E proposal, including capture management, proposal writing, proposal management, and proposal review. GDIC can also provide training and support to help offerors understand the technical and administrative requirements outlined in the solicitation, and can provide guidance on how to structure the proposal to maximize its chances of success.

Our business development and proposal professionals have several decades of experience and expertise in construction proposals and contracts for government. By working with GDIC, offerors can increase their chances of winning the C2E contract and can position themselves for long-term success in the federal marketplace.

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