CDAO Service Desk Customer Support

The Department of Defense (DoD), Office of the Secretary of Defense (OSD), Chief Digital and Artificial Intelligence Office (CDAO), has a requirement for Service Desk/Customer Success.

Solicitation Summary

The Department of Defense (DoD), Office of the Secretary of Defense (OSD), Chief Digital and Artificial Intelligence Office (CDAO), has a requirement for Service Desk/Customer Success.

Solicitation in a Nutshell

Item

Details
Agency The Department of Defense (DoD), Office of the Secretary of Defense (OSD), Chief Digital and Artificial Intelligence Office (CDAO)
Solicitation Number RFQ1682969
Status Pre-RFP
Solicitation Date 07/2024 (Estimate)
Award Date 10/2024 (Estimate)
Contract Ceiling Value $200,000,000.00
Solicitation Number RFQ1682969
Competition Type 8(a) Set-Aside
Type of Award Task / Delivery Order
Primary Requirement Professional Services
Duration TBD
Contract Type Task Order
No. of Expected Awards N/A
NAICS Code(s):
X

Not Reported
Place of Performance:
  • United States
Opportunity Website: https://sam.gov/content/home

Background

Requirements

  • The Customer Success Task Order will provide CDAO platform and service users one of their primary interfaces with CDAO. Currently CDAO has over 85k users and insufficient service desk support. CDAO projects the need to scale to over 1M users in the near term and all of DoD in coming years. A Successful Help Desk and Customer Success TO will create knowledge management repositories, self service capabilities and extensively leverage automation tools to increase the efficiency or fulfilling custom.

How can GDIC Help?

As a consulting firm that specializes in helping companies prepare winning proposals for government contracts, GDIC can provide a wide range of services to help offerors prepare their C2E proposal, including capture management, proposal writing, proposal management, and proposal review. GDIC can also provide training and support to help offerors understand the technical and administrative requirements outlined in the solicitation, and can provide guidance on how to structure the proposal to maximize its chances of success.

Our business development and proposal professionals have several decades of experience and expertise in construction proposals and contracts for government. By working with GDIC, offerors can increase their chances of winning the C2E contract and can position themselves for long-term success in the federal marketplace.

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